Parade.ai

Connect your AI tools to your capacity

Troubleshooting & FAQ

Signing in

"Incorrect email or password." Use the same email and password you use for the Parade web app. If you've forgotten your password, reset it in Parade first, then connect again.

"This account signs in with SSO…" Accounts that sign in with single sign-on aren't supported yet. Ask your Parade account team about timing.

"Too many sign-in attempts" or "Parade has temporarily locked sign-in…" Too many failed tries. Wait about 10 minutes, then try again.

"This sign-in link has expired" or "Open this sign-in from the app you're connecting" Sign-in links are short-lived and only work in the browser that started them. Go back to Claude or ChatGPT and connect again. Don't use sign-in links someone else sent you.

While chatting

Claude or ChatGPT doesn't use Parade. Make sure Parade is switched on for that chat. In Claude, use the tools menu under the message box. In ChatGPT, select Developer mode and turn on Parade. You can also ask directly: "Use Parade to…".

"…Reconnect the Parade connector…" Your Parade session has ended. Remove and re-add the connector, or select Connect again, then sign in.

"Rate limit reached…" More than 60 Parade lookups in a minute. Wait a moment and ask again.

The answer looks wrong. Ask which numbers it used ("show me the quotes behind that"). Check the load number and the city spellings, and remember that bid estimates are carrier asks, not paid rates. See Getting good answers.

How long you stay connected

You stay connected while you use Parade. If you haven't used it for 24 hours, you'll be asked to sign in again, the same as the Parade web app.

Disconnecting

Remove or disconnect Parade in Claude's or ChatGPT's connector settings. That also ends the session on Parade's side. Changing your Parade password or deactivating your account also cuts off access.

Privacy & security

  • Your password goes only to Parade. You sign in on a Parade page. Claude and ChatGPT never see your password, and Parade's connector doesn't store it.
  • Read-only. The connector can't create, change or delete anything in Parade.
  • Your company's data only, with the same access you have in the Parade web app.
  • What you ask about is shared with the AI app you're using. The data the connector looks up to answer you, such as quotes, loads and rates, is sent to Claude or ChatGPT and handled under that app's terms and your company's settings. Check with your company before using a personal AI account for work data.

Still stuck?

Contact your Parade account team. Tell them:

  • which app you're using (Claude or ChatGPT);
  • roughly when the problem happened;
  • the exact message you saw.

Please don't send your password.